Refund and Returns Policy
Effective Date: 14 September 2026
Thank you for shopping with Nagan Dairy. We aim to provide a smooth and reliable shopping experience. This Refund and Returns Policy explains the conditions under which products may be returned, replaced, or refunded.
1. Eligibility for Returns
Due to the nature of dairy products and food items, returns may be restricted for hygiene, safety, and quality reasons. If a product is damaged, defective, incorrect, or has an issue attributable to our fulfillment, please contact us promptly after delivery.
Eligibility for a return, replacement, or refund depends on the product type, its condition, and the circumstances of the complaint.
2. Damaged or Incorrect Products
If you receive a damaged, leaking, defective, or incorrect product, please contact us as soon as possible. We may request photographs, order details, and other information to assess the issue.
Where the complaint is accepted, we may offer a replacement, refund, or another appropriate resolution, subject to product availability and applicable law.
3. Perishable Dairy Products
Milk and other perishable dairy products generally cannot be returned after delivery because of food safety and hygiene considerations. If you receive a spoiled, damaged, or incorrect product, report the issue promptly so that we can review it.
4. Non-Perishable Products
Eligible non-perishable dairy products, such as ghee or dairy whitener, may be considered for return if they are unused, unopened, and in their original packaging, where permitted by applicable law and the product's specific return conditions.
5. Refund Process
Once your complaint or return request is reviewed and approved, we will communicate the applicable refund process. Refunds will be issued through the original payment method where practicable, or by another lawful method agreed upon with the customer.
The time taken for the refund to reflect in your account may depend on the payment provider or bank.
6. Non-Returnable Items
Unless required by applicable law or approved by Nagan Dairy, the following may not be eligible for return:
- Opened or used food products.
- Products damaged due to improper storage or handling after delivery.
- Products returned without the required order details or supporting information.
- Products outside the applicable return or complaint period.
7. Order Cancellation
Cancellation requests should be made as early as possible. Orders that have already been dispatched or delivered may not be eligible for cancellation. Any applicable cancellation, refund, or deduction will be communicated according to the order status and applicable law.
8. How to Request a Return or Refund
Please contact our support team with the following details:
- Order number.
- Product name and quantity.
- Description of the issue.
- Photographs or other supporting evidence, if requested.
Phone / WhatsApp: 8810379237
Email: panthoupalem665@gmail.com
9. Policy Changes
Nagan Dairy may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with the revised Effective Date.
10. Contact Information
Nagan Dairy
GAME VILLAGE IED-II IMPHAL ELECTRICAL DIVISION-II (IED-2) LAM, Imphal, Manipur, India – 795004
Phone / WhatsApp: 8810379237
Email: panthoupalem665@gmail.com