Shipping Policy

Effective Date: 14 September 2026

Nagan Dairy is committed to making your online shopping experience convenient and dependable. This Shipping Policy explains how orders are processed, delivered, and handled.

1. Order Processing

Orders are processed after successful order confirmation and payment authorization, where applicable. Processing times may vary depending on product availability, order volume, and the delivery location.

2. Delivery Areas

We deliver to serviceable locations supported by our delivery partners. Delivery availability may depend on the customer's PIN code, product type, and local delivery conditions.

3. Delivery Time

Estimated delivery times are communicated during checkout or through order confirmation, where available. Delivery dates are estimates and may be affected by weather, transportation delays, holidays, operational issues, or other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout or communicated before order confirmation. Charges may vary based on delivery location, order value, product type, and delivery requirements.

5. Fresh and Perishable Products

Fresh dairy products may be subject to special delivery arrangements to help maintain product quality. Customers should follow the storage instructions on the product packaging and promptly report any delivery-related quality concerns.

6. Order Tracking

Where tracking is available, customers may receive order status updates or tracking details through the contact information provided during checkout.

7. Incorrect Delivery Details

Customers are responsible for providing accurate delivery information, including name, phone number, address, and PIN code. Delays or failed deliveries caused by incorrect or incomplete details may require additional coordination or charges, where applicable.

8. Delivery Issues

If your order is delayed, damaged, incomplete, or incorrectly delivered, please contact us promptly with your order number and a description of the issue. We will review the matter and assist with an appropriate resolution.

9. Changes to Shipping Policy

Nagan Dairy may update this Shipping Policy to reflect changes in delivery operations, service areas, or applicable requirements. Updates will be posted on this page with the revised Effective Date.

10. Contact Us

For shipping-related questions, please contact:

Nagan Dairy

Address: GAME VILLAGE IED-II IMPHAL ELECTRICAL DIVISION-II (IED-2) LAM, Imphal, Manipur, India – 795004

Phone / WhatsApp: 8810379237

Email: panthoupalem665@gmail.com